Refund policy

We want you to be happy with your purchase and realise that not every order will suit! In our shops you have 14 days to return an item. To allow for transport, online purchases can be returned within 30 days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags.

Sale items
From Saturday 14 November 2026, sale items bought in one of our shops can be exchanged but not refunded. Sale items bought online can be returned within 30 days, as above.

Returning an online order
You pay the cost of returning your order. Please send it using a tracked service to:

The Edit
69 George Street
Altrincham
WA14 1RN

If your return is accepted, we will process your refund within 5 days of receipt. If there are any problems regarding your return, we will contact you to discuss it.

You can always contact us for any return question at orders@theeditboutique.com.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right. This policy does not affect your statutory rights.

Exceptions / non-returnable items
Earrings cannot be refunded for hygiene reasons.

Exchanges
In our shops, bring the item and your receipt and we will exchange it for another item. For online orders, the fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.